Shipping policy

 

I. In Romania

The shipping process is done through FAN Curier service provider – a Romanian based company in charge with national deliveries.

Our time of processing and manufacturing the order placed is between 5 and 7 business days. We can’t guarantee the FAN Courier’s delivery term due tu its own shipment policy, but usually that’s between 1 and 3 business days.

Shipping costs are as follows:

  • 19 lei for deliveries in Bucharest and Ilfov county;
  • 24 lei for national deliveries covered by Fan Curier. See HERE the areas covered
  • for locations that are not in Fan Curier’s coverage area – we’ll contact the customer to confirm the shipping cost before delivery.

For orders with a value greater than 350 lei, delivery is free of charge.

 

II. In Europe

Delivery is via UPS fast courier service. The delivery time is maximum 5-7 working days, from placing and confirming the order, to delivering to the courier. We cannot guarantee the effective delivery time of the order by the courier at the address specified by the customer.

The shipping cost is transmitted to the customer when the order is ready to be delivered due to courier service’s conditions: weight and box(es) dimensions.

The shipping cost is subject to UPS charging policies and can be consulted on the company’s website https://www.ups.com/ro/ro/Home.page?

 

RETURN POLICY

The buyer has the right to cancel the purchase without penalty and without invoking a reason, within 10 business days from product(s) purchase date, the invoice date or the billing receipt date. For this purpose, the Buyer must notify the Seller of his intention to return the product(s). Seller notification can be made by phone at (+40)730 811 111 or by email at comenzi@colibrikids.ro.

The product must be returned with all labels intact, undamaged and without traces of wear. Returning products is only through courier companies and not through the Romanian Post.The shipping cost is borne by the Buyer who requested the return under the applicable laws. We do not accept returned orders with repayments supported by us.

For returned product(s) that meet all the requirements specified above, its/their counter value will be transferred to the Buyer via bank transfer. Therefore the Buyer will have to email the 24-character IBAN account and the Account Holder’s name to Seller at the following address comenzi@colibrkids.ro. The money will be refunded within 30 days of the product return. Return costs will be charged to the customer.

Do not ship your parcel with a refund; it will be declined with no further notice!

Any return that does not comply with the above conditions will be refused!